Terms and Conditions of Sale

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FOXON LTD Terms and Conditions of Sale

How to Order Products
  • Via fax:

    Please fax us your order to (+420) 484 845 556.
  • Via email:

    Please email us your order at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Via our Online Shop:

    Every visitor to our Online Shop can buy our products online. To be able to place an order, you need to create an account, either before or when placing the order.


Purchase Order
A Purchase Order is a purchase contract whereby products are sold to the Buyer by the Seller. A Purchase Order comes into existence when the Buyer places a firm order. Placing a firm order means placing an order via email or fax. The contact necessary for confirming the Buyer's firm order by the Seller is made by the Seller once the Seller has checked the product's availability and delivery date. A Purchase Order (or a part thereof) confirmed by the Seller is deemed binding for both parties unless the terms and conditions agreed on by both parties at the time of order confirmation by the Seller are violated. These terms and conditions mainly include products ordered (an itemised list of ordered products and their quantities), the price for the products and shipping and the date and method of delivery.


Payment Methods
Payment for products ordered by the Buyer, in the case that the Buyer has ordered products from the Seller for the first time, can be made on the basis of a pro forma invoice or an invoice submitted to the Buyer by the Seller (by prior arrangement). Payment for further orders can be made on the basis of an invoice submitted to the Buyer by the Seller or via the cash on delivery postal service, depending upon the Buyer's payment habits or upon agreement between the Seller and the Buyer. If the Buyer has placed an order via our Online Shop, they will receive an email containing all the necessary payment details for making the payment (i.e. a pro forma invoice). Orders are usually shipped to the Buyer within 2–10 days of receiving the payment. The invoice for the products ordered is attached to the order to be shipped and sent in the same shipment.


Order Cancellation
The Buyer has the right to cancel their order without providing a reason unless and until the order has been confirmed by the Seller. When the order has been confirmed by the Seller, the Buyer can cancel their order only when the Seller has not been able to fulfil the agreed conditions. If the Seller has confirmed the Buyer's order and the Buyer cancels it, the Seller is entitled to cancellation charges. Cancellation charges will be imposed by the Seller and payable by the Buyer especially in the case of on demand products or when the Seller has already borne costs associated with processing the Buyer's order (e.g. transportation costs, etc.).


Product Returns within 14 Days
Pursuant to Act No. 367/2000, the Buyer has the right to return purchased products within 14 days of their delivery. This right can be asserted only by a Buyer who is an individual entity (not by a Buyer who is a holder of a Company Registration Number). Products must be returned unused, in original packaging and with all the related documentation (i.e. the Warranty Card, the User Guide and a copy of the invoice). When products have been delivered back to the Seller, they will be checked. If the conditions mentioned in this paragraph are met, the Seller will then provide a refund for these products within 15 days. The refund will be reduced by any transportation costs.

If you would like to return a purchased product, please contact us. We will then agree on the method of returning it.

  • If you have received your order by post, you can also return it by post. We recommend sending it via Czech Post (Obchodní balík = Business Parcel Service) or DPD. Please do not send it back via the cash on delivery service.

IMPORTANT: Requests for changing invoice details on invoices already issued will incur a service charge of CZK 200 (incl. VAT).


Privacy Policy
We respect your privacy. In order to provide quality services, we need to have access to some of your personal details. We always keep your personal details safe. We never share them with any third parties. By shopping in our Online Shop, you acknowledge and agree that your personal details and purchase details will be processed in accordance with the above-mentioned terms and conditions. By creating an account in Online Shop, subscribing to receiving the latest news, participating in surveys and registering for any other services, you agree that you can be kept updated with the lasted news from our Online Shop, either via email or phone. If you would like to discontinue receiving this information, you can unsubscribe by following the instructions in any email from us. The Seller will not be liable for any loss or damage arising out of a cyberattack on its server. In such a case, it is impossible for the Seller to ensure that the above-mentioned Privacy Policy will be followed.


Resolving Disputes
Relations and any dispute arising out of the Purchase Order shall be governed by and construed in accordance with the laws of the Czech Republic. The Seller and the Buyer hereby agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply. The Buyer expressly agrees that any disputes or claims ensuing from the Purchase Order with respect to the Seller shall be settled by the relevant Czech court. Disputes between the Seller and the Buyer may also be settled out of court. In such a case, the Buyer can contact an out-of-court settlement body, for example the Czech Trade Inspection Authority (CTIA), or use the online ODR platform. For more information about out-of-court settlement, please click here. If the Buyer is about to opt for out-of-court settlement, the Seller recommends that the Buyer first contacts the Seller for the matter to be resolved.


General Provisions
These Terms and Conditions of Sale apply to all purchases from FOXON Ltd made by the Buyer. The Buyer can be an individual entity or a legal entity. Legal relations between both parties, arising from the Purchase Order placed by the Buyer, are governed by the Civil Code (in the case of individual entities) or by the Commercial Code (in the case of legal entities).

The Buyer acknowledges that the purchase of products from the Seller does not provide the Buyer with title to or the right to use the Seller's and other businesses' registered trademarks, brand names, business logos and patents, unless agreed otherwise. The Seller reserves the right to alter these Terms and Conditions in accordance with amendments to legal norms and alterations to FOXON's business policy. Alterations to FOXON's Terms and Conditions and their effect will be announced in an appropriate way on FOXON's website at www.foxon.cz.


FOXON Ltd Online Shop – Company Details

FOXON s.r.o.
Česká 615/25
463 12 Liberec
Czech Republic

Phone: +420 484 845 555
Fax: +420 484 845 556

IČ (Company Registration Number): 27358917
DIČ (VAT Tax Identification Number): CZ27358917

Bank Account Number: 993001349/0800
Bank Name: Česká spořitelna a.s., Liberec, Czech Republic

Our quality management system is certified to ISO 9001:2015

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